Originally published in the Miami News-Record on June 12, 2016.
I’ve mentioned several times here on our Sunday chats that I am an introvert. I am an outgoing introvert, but an introvert nonetheless. I am also nonconfrontational. So when I have to cowboy up and stand up for myself or someone I love, it’s a BIG deal. I don’t enjoy it, however I have been told I’m awesome at it once I’m forced to do it. I still don’t like it and I don’t think I ever will. I am generally a nice person. Most of the time. And I like to get along with people even if I don’t like to interact with them.
It’s been over six weeks since Abby’s car accident. Just this past week the other person’s insurance made contact for the first time. They decided to go ahead and accept the liability which is a total duh decision since the police report and the witness all state as such. Their insured ran a red light – how would they NOT accept the liability?? Yeesh.
After a phone conversation where the claims agent told me they wanted to take the vehicle off our property to assess the damage and make their decision on what to offer us, my husband nearly blew a gasket. He told me to call her back and let her know that an adjuster can come to us and that was that. That meant me having to actually pick up the phone and call her back. There are just some days it’s almost physically painful to pick up a phone and dial a number in order to speak to another human. And knowing I was going to likely have to be firm and/or confrontational made it worse. But I didn’t dare let Paul handle it – he tends to be a little uhm….shall we say “overly aggressive” when he has to get firm. The quiet, genial redneck in him mutates like when David Banner gets angry and goes all Hulk on everyone. When Paul gets wound up, the freckles on his face go from a sandy ginger to an angry brownish red and veins appear on his neck and forehead. His flannel shirts are in danger of ripping and once I swear I thought he was going to turn green. No, he was NOT going to handle this.
So I called the claims agent and she himmed and hawed, but eventually agreed to send an adjuster to our house. She said if the towing service called to schedule a pickup for the truck to let them know other arrangements had been made. Again with people making me interact! Why does the world insist I speak to other people so much lately??
Sure enough, they called to schedule the pickup, but I missed the call. When I called back the gal asked for my lot number. I explained that I didn’t have a lot number because my vehicle isn’t on her lot. She refused to comprehend the words emanating from my face. Then she got snarky and hateful and well, she just caught me in the right mood. I nearly went Hulk Smash myself.
She snottily stated, “If you don’t have a lot number I simply cannot help you. Lady, I have six acres of cars out there and a lot number is the only way I can find your vehicle.”
My reply? “Well, I have 30 acres and I can tell you exactly where to find it. It’s HERE. On MY thirty acres. Not on your six. I just need to make sure you don't come pick it up from my 30 acres!” Then she said that my attitude wasn’t helping her any at all. Seriously, folks. Jesus was all that was holding me back. Well, and the fact she was in Oklahoma City.
And I may or may not have told her that if someone from her place of business showed up on my property there would be a redneck with a shotgun there to greet them. I didn’t mention that he might be green, though. I wouldn’t want her to think I was weird or something.